Questions & answers about vetat.work

How do I set up vetat.work in my practice?

Setting up vetat.work is straightforward. We offer comprehensive support for this process. Whether you are just starting up or moving from other software, we are at your side with introductory training and intensive support.

Can I transfer my existing data from other software to vetat.work?

Yes, if you are already working with other software, we can help you seamlessly transfer your data to vetat.work. Our experts will support you in migrating your existing data securely.

What do I do if I have questions or problems while setting up or using vetat.work?

Our support team is made up of veterinary contacts and IT experts. This enables us to competently cover questions from various directions and provide you with targeted support for your concerns. Our support team is available by telephone from Monday to Friday from 08:00-17:00 to clarify your questions and concerns personally.
You can also contact us by email.

Send your questions to: kontakt@vetsoft.one.
Our team will endeavour to provide you with a comprehensive answer within a few hours.


Use our online ticket portal to report problems to us directly within the vetat.work software. This offers you an easy way to send screenshots, document your issue and track the progress of your problem report.

Does vetat.work support me in complying with legal regulations in the veterinary practice?

vetat.work supports you in complying with legal regulations in your veterinary practice. Among other things, we fulfil the legal pharmaceutical regulations with complete stock histories including batch number recording, legally compliant BtM management, automatic archiving of veterinary prescriptions and calculation of the permitted drug sales prices in accordance with the German Drug Price Ordinance.

Thanks to our integrated TSE (technical security system), your cash register in vetat.work fulfils the legal requirements of the Cash Register Security Ordinance.

What technical requirements do I need to fulfil to use vetat.work?

It's simple: all you need is an internet-enabled device - whether it's a tablet, laptop or smartphone. No further investment or technical knowledge is required.

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